I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Great prices and a good range. Their website is so easy to use even if you have no idea what you're looking for. Regards Shelley. To … #1 Beauty Site. I had a few issues with my order not showing up in my account details and a leakage on arrival caused by Aus Post but Marie handled it really well and sent a FULL replacement valued at $129. Thankyou so much!!! I personally do not wish to support gig economy companies e.g. Our derma-rollers are available from premium brands such as Skinstitut and Lonvitalite. Hi Patricia, thanks so much for the feedback. no products. The products are amazing! Anything to do with skin care- Adore Beauty is the place to go! Ordered items for Christmas presents on the 6th of December. It came literally the next day after I ordered it. I ordered my sister and mom's Christmas gifts on Monday and my order was ready by the next day.Everything was swiftly delivered on Wednesday and nicely packaged with paper tissue inside as protection.My $20 voucher was not e-mailed to me after order confirmation and my package was missing the free deluxe sized sample but my free sachet sample and timtam was there. And it was packed so beautifully. Similar opinion? Something odd is going on with this company. I ordered yesterday morning and my shipment came today!! Adore Beauty has 10-20% selected brands for Click frenzy. I've gone ahead and double-checked our system and it doesn't look like the email address that you are reaching out to us from is subscribed to our newsletter or can be found anywhere in our systems. AVOID. Enjoy FREE EXPRESS Shipping & Afterpay on our curated collection of 200+ beauty brands including Dermalogica, The Ordinary, Estée Lauder & Kérastase. December is a very busy time for us so we do have slightly longer wait times through our usual channels but for the most urgent repsonse, we recommend calling us and leaving a voicemail if you're unable to get through, our Phone team will get back to you asap! A 3 week delivery time does sound like a significant delay though, so we can absolutely look into this for you if you follow either of the avenues above :). I was trying to get hold of customer service and although it took quite a while. Not sure which product to choose for Hyperpigentation. If you place and order before 1 it will be dispatched the same day and generally I receive the delivery the day after I order. See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au. Holy Moly! Was told that item was on back order. The customer service is one of the worst I've experimented lately due to many reasons:- The shipping might take 3-4 times longer than the time indicated on their website, and their products are not physically located in New Zealand- Their customer service is terrible. If your package still hasn't arrived to you, please provide us with your order number and we would be happy to look further into this for you :), Hey Louise, we're so sorry to hear you didn't have the best experience on our site! Received product, next day via the evening delivery. I'd suggest stay clear of these guys for the moment - there's something NQR. Have tried FB Messaging, with no response. This is a terribly run business or a scam. I will contact them tmr and will ask them to cancle (it will tak ages again and not sure will that be possible), im done. Thank you Adore Beauty! Adore Beauty’s 90-day return policy offers free return shipping for selected items only. Further details in the disclaimer. I then realised I had stupidly bought something I already owned. Listing monitored by Adore Beauty representatives. PHOTOS ATTACHED! ... Adore Beauty Australia; Shop with Confidence - Hassle-free 90 day returns. I don't plan on pursuing the missing deluxe sample or the voucher, lest they force me to utilise the gig economy to deliver it. I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast.I’ve never had a bad experience! Adore Beauty (Beauty Product Retailer): 4.6 out of 5 stars from 761 genuine reviews on Australia's largest opinion site ProductReview.com.au. Received an email from them saying my order is being shipped! Tried unsuccessfully to order a voucher for my daughter. Adore Beauty Business Hours. The Sapphire and the Perfecto Gold Plus have done wonders to my skin! Hey there, we're so sorry to hear you were having some trouble with one of your orders! And the first order was shipped by a very bad company. Whether your skin is prone to dryness, oil build-up or a combination of the two, a derma-roller could be the answer to your skin’s toughest problems. Our email response time can take a few business days however if you leave a voicemail when you call us we will always get back to you asap. But apart from that, they are amazing! Adore Beauty is a 100% online retailer with a large addressable market that remains very fragmented, making it well able to obtain further market share and pursue scale, Shaw and Partners concludes. Good work AB! Questionable if these products are authentic. I got frustrated that it didn’t state this on their website or on my cart while purchasing the item (every other online merchant happens to highlight BACKORDER/PREORDER in RED w...Read more. THANKYOU and thanks for the timtam haha nice touch. They let me get a refund for change of mind and the return postage was sorted out through them so I could just print a label and stick on the box. This is about the company itself. Our phones team are also kept pretty busy most days, so if you're unable to get through, we suggest leaving a voicemail with your order details and we'll get back to you asap. Purchased the GHD Platinum Plus gift set on 25th. 11,426 reviews for Adore Beauty, rated 2.17 stars. They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! No customer service. Salaries, reviews and more - all posted by employees working at Adore Beauty. Given the pandemic and everything, I was sure I'd have to wait ages. I can see your email has now been replied to and your order was successfully delivered :), Hey there, we're super sorry to hear that you didn't have the best experience with us. Adore hair dye got me at being super affordable for anyone. Purchased the GHD Platinum Plus gift set on 25th. Any method that helps you save money will be listed. But any frustration of waiting for that left the door when I got my package so quickly and efficiently. Keep up with your podcast too! They take a long time to reply back and also they are not able to fix the problems or provide guidance. Adore Cosmetics review from Mount Laurel, New Jersey rated 1.2/5.0 with 2 Comments: I was totally scammed for over 2000.00 I am sad to say...Very high pressure, While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. Adore Beauty is the most reliable, flexible and enjoyable place to purchase beauty products! I ordered my sister and mom's Christmas gifts on Monday and my order was ready by the next day. The perfect way to spend a lovely afternoon! Adore cosmetics has developed some of the best cosmetics in the market. Discover amazing user & professional reviews for Showpony at Adore Beauty. We are also continuing to update and collect good promotions from various sources. That’s how you do business!Will continue to be a loyal customer ❤️. Delivery was quick. Manually entered in my delivery address at checkout along with the rest of my contact details. I won't be purchasing from AdoreBeauty again when something as simple as assisting customers on live chat is made so difficult and time consuming. Our Live Chat is available between 9am-10pm Sunday-Friday and 9am-4pm Saturday and with a wait time of 3 hours it sounds like you may have been trying to contact us outside of those hours, we're so sorry about that. Even some sample treats thrown in :). I've ordered from so many places and have had to wait an egregious amount of time. Customer service then hilariously tried to gaslight me about how it hasn't oxidised (even though I have bought this multiple times from dermatologists and the geniuses who do customer service have no idea about this product). We were experiencing some delays with our couriers at this time which may explain the delay in your order arriving to you. I was given a 15 digit ‘Promo Code’ which was deemed invalid every time I tried to use it. Two minutes later I got informed that THE ITEM IS DISCONTINUED and is no longer for sale. With so many deliveries in the network, how can you expect a response via email!? Three weeks already and I haven't got my products yet.Good thing: NothingDON'T BUY HERE FROM NEW ZEALAND. It sounds like there must have been a bit of a technical error involved, we'd be happy to look further into this and get it all sorted for you. Emailed them twice and tried calling three more times with no reply. Contacted customer care TWICE, only for them to send Toll emails to redirect parcel. I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast. Hi there, I would like to buy the "Photon Skin Rejuv Face and Neck Mask for anti aging. And love that they use recyclable material. As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. Will be taking this company to the retail ombudsman. They then surprised me by refunding me prior to me even sending the product back (they said because of the current postal delays with COVID they didn’t want my refund to be held up). Their customer service is always impeccable and they make the shopping experience so easy and fun. DATA-LED Working at a cosmetics counter during her university holidays, Morris had … Adore beauty products delivery and customer service 2nd to none. All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc. Like the last couple of bad reviews, I'm also waiting on an order placed a week ago with no invoice, dispatch notice or delivery details - but they were happy to take my money (and not a small amount either). Providing all aspects of beauty treatments with excellent guest care 478 likes. Adore Beauty, Aberdeen. The delivery is incredibly quick. Order was express shipped via TOLL to the incorrect address. Uber, Delivero...Read more. Recently made my first order. Share your voice on ResellerRatings.com A bottle of that dye, which equals 4 oz, will cost you anywhere between $5-$6. I still haven't heard back from them, but I refuse to pay for this and I am so disgusted by the lack of customer service!!! They arrived super fast in recyclable cardboard packaging with a free tim tam. © 2021 Trustpilot A/S. There are tons of Adore cosmetics reviews online that you can check too. Adore Beauty clearly cares about their customers. I've heard/seen Adore Beauty for quite sometime before I made my first purchase. as they don't protect the workers who are doing all of the main hauling and their solution to a customer complaint is to fire the worker and not often them any redundancy payment or warning (1,2). Products shipped are manufactured this year meaning it's fresh stock. ProductReview.com.au has affiliate partnerships. Adore Organic Innovation – Products from the Top Rated Beauty Company. What's more, I was left without a response from customer care for 10-20 mins at a time. 48 Adore Cosmetics Reviews and Complaints @ Pissed Consumer I asked for the ETA. Haven’t tried the items that I purchased (Blonde trio by Eleven) yet, but they smell amazing and looking forward to it. The Adore line has some of the finest creams and (especially) cutting-edge technology on the market. Free shipping over $50 Free return on all orders! They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! Adore Beauty Headquarters Info. Credit card immediately debited however no confirmation email and two weeks later still no goods.Multiple attempts to contact by phone and email have been unsuccessful . Purchased twice and all are dispatched very quickly. Ltd. All Rights Reserved. I was planning to send this to a friend but due to my first order I thought I will get it at my address and I am glad I didn't send it directly as it looks like a pack from eBay or wish.. I have never had to wait more than 2 days for my order and I am not in the same state as the warehouse.I have never had any issue in the last 3 or 4 years that I have ordered with them. Write a review. ‍♀️ We give you the facts, you decide how you want to do beauty. I didn't find them cheaper than others or anything special at first, until I found something I want on a good deal on their site. They sold me a $179 dollar Babyliss Cascade Hot Roller set that literally does not create any curl! Amazing is all I can say. Well done team. I've been buying my beauty products from AB for ages, and I will continue to do so. And product packs had no seal. Never ordering from here again. I recall when I used to purchase cheap makeup when I was younger, and it didn’t help my complexion a bit. A call would have only taken them a few moments to redirect the parcel. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Hi. I am so happy with this latest experience and how quickly I received my haul. I was satisfied with the purchasing of products.However the amount of daily emails became too much and after requesting at least four times to unsubscribe the barrage of advertising has not stopped.Unfortunately this experience means I will never buy from you again.You need to respect the wishes of your customers. Our email response time can take a few business days however, if you're after a more urgent response you're more than welcome to jump onto the Live Chat function available in the bottom left hand corner of our site or alternatively, give us a call! All the top brands are available along with numerous reviews and they have real-time staff to advise you on product use etc.delivery is free and incredibly fast and they always include a free product sample with your purchase.They always have special deals and great little freebie incentives happening.They only stock quality products and their prices are invariably on point.Adore Beauty really is the good schizz! 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